Seminars and Biannual Conferences
Each event will have a registration deadline, and no refunds will be given for requests after that deadline, however the fee may be applied to a future conference or seminar.

Annual Claims Management Conference
Full refunds (less a $50 processing charge) will be made for cancellations received 21 days prior to the start date of the Conference.  Cancellations must be submitted in writing via fax or mail. No refunds will be made after this date. Registrants who are unable to attend and miss the cancellation/refund date may send a substitute.

Online CE Programs
If within 7 calendar days after enrolling in the Course you are not completely satisfied, we will issue you a complete refund. No refund will be issued if requested more than 7 calendar days after enrollment. To obtain a refund please contact AE21 Online and the PCCP/WCCP Association Headquarters at 813-909-4663, by fax to 813-632-9377, or by mail to P.O. Box 48707, Tampa, FL 33647.

Refund for Credit Card Payments
In the event that payment for a scheduled event or online course (other than the Annual Claims Management Conference) was made by credit card, a credit card refund fee of 5% will be deducted from the refund amount.